The reimbursement amount established is the cost for a reasonable commercial airfare immediately prior to the events giving rise to the evacuation, or the per person cost to the Department of the charter, whichever is lower. To determine the cost of a reasonable commercial airfare, the Department utilizes the lowest, one-way, unrestricted, same-day purchase, full-fare (referred to as a "Y" fare) among service providers immediately prior to the event giving rise to the evacuation. The Department obtains this fare through a Global Distribution System or "GDS". GDS are worldwide computerized reservation networks used as a single point of access for airline reservations by travel agents. Y fares published in a GDS are likely to be higher than fares obtained through internet travel sites which may be restricted, offered in limited quantities and/or discounted for advance purchase.

Our office is working to process your bill as quickly as possible, however, not all bills for the same flight are issued at the same time.

Yes. Please send an email to FMPARD@state.gov with your request.

No, due dates are based on when the bill is generated.

We can accept payments online via credit card, debit card, or ACH through https://www.pay.gov.

For payments by check or money order, make payable to the Department of State, Accounts Receivable Branch and mail to:

U.S. Department of State
Accounts Receivable Branch
P.O. Box 979005
St. Louis, MO 63197-9000

Or by express mail:
U.S. Bank
1005 Convention Plaza
St. Louis, MO 63101-1229

There is no authority to waive recovery of evacuation debts.

In accordance with federal debt collection regulations, if full payment is not received within 30 days from the due date, interest will begin to accrue and a $50.00 administrative charge for processing and handling will be assessed. If this account becomes 90 days past due, then penalties will be assessed on the unpaid balance.

Once a debt has been delinquent for 90 days, the debt will be referred to the Department of Treasury for collection and they may collect the debt via administrative offset of federal payments (e. g. tax refunds and social security), referral to a private collection agency, referral to credit bureaus, through administrative wage garnishment and/or through other actions permitted by law.

Please contact the Accounts Receivable Branch via email at FMPARD@state.gov or by phone at 1-800-521-2116 to obtain the total amount outstanding; interest and an administrative charge have been assessed on the account and the amount due differs from the amount stated on your notice.

The Department may enter into Installment agreements for debtors who establish financial hardship. You will need to send your request via email and provide a completed Financial Statement of Debtor Form with all necessary backup documentation via email to FMPARD@state.gov. Your request will be reviewed by the ARB Chief.

Repayment plans include a one-time $50 administrative charge and a 2% interest rate over the repayment period.

For further assistance, please contact our office via email at FMPARD@state.gov or call at 1-800-521-2116.

Yes, in order to request a suspension you will need to send your request via email and provide a completed Financial Statement of Debtor Form with all necessary backup documentation via email to FMPARD@state.gov. Your request will be reviewed by the ARB Chief.

Requests for an administrative review of your debt should be submitted to the attention of The Office of the Comptroller via either email at DoSDebtReviewsEvacs@state.gov or by mail at Global Financial Service Center, 2010 Bainbridge Avenue, North Charleston, SC 29405. Please include a copy of your bill with your request, along with any other relevant documentation. Once the Office of the Comptroller acknowledges receipt of your request, all collection activity on this debt, including the accrual of interest, penalties, and costs, will be suspended while your request is pending.

Please contact the Department of Treasury at 1-888-826-3127. If your account has been referred to the Department of Treasury for collection because it was delinquent for 90 days, all further communications regarding your debt should be with the Department of Treasury. The Department of Treasury may collect the debt via administrative offset of federal payments (e. g. tax refunds, social security), referral to a private collection agency, referral to credit bureaus, through administrative wage garnishment and/or through other actions permitted by law.

Any cost amounts provided by Embassy and Consulate officials organizing evacuations were estimates made in good faith based on the information available to those officials at that time. Final reimbursement costs cannot be established until the Department has been billed for the charter flight and the reasonable commercial fare comparator has been established. This may result in a billed amount that is higher than the estimated amount provided prior to the evacuation.

The National Passport Information Center is available to answer your passport questions.

• Phone: 1-877-487-2778/ 1-888-874-7793 (TDD/TTY)
  • Customer service representatives are available:
    Monday- Friday
    8:00 a.m. to 10:00 p.m. Eastern Time
    *Except on Federal Holidays
  • Automated passport information is available 24 hours a day, 7 days a week.
  • Se habla español.


• Email: NPIC@state.gov
  • Most email inquiries are answered within 24 hours.
  • Please call for the status of your passport. We cannot email that information.
  • Do not email for travel emergencies. Contact us by phone only.